At Dentavrasya, we may use images and x-rays of your smile and teeth for marketing and educational purposes on our website and promotional and educational literature. However, if you do not wish for us to use your images and x-rays in this way, please let us know.
At Dentavrasya, the health of our patients is our top priority. We also like to keep our patients informed of any important changes at the clinic and our latest special offers. We may contact you periodically via phone, text, email, or letter to remind you of your appointments and other important reminders. If you do not wish to be contacted by the clinic through any or all of these means, please let us know.
We store all patient personal details on a secure computer system in accordance with the Data Protection Act and KVKK. All clinical notes, digital radiographs, digital photographs, etc. remain the property of Dentavrasya Dental Clinic. Copies of notes, radiographs, and photographs can be made available upon request, and we reserve the right to charge an administration fee for these.
At Dentavrasya, we take all complaints about our services very seriously in order to ensure that every patient has the best experience possible.
Complaints can be made in writing by filling out a simple complaints form available from reception, or via email by the patient or an authorized person on the patient’s behalf. Complaints should be made to the “Complaints Manager” and should be clear and concise in order to be dealt with efficiently. Every complaint will receive an immediate written/email acknowledgement, and the Management will strive to resolve the complaint within a reasonable time frame (usually about 2 weeks). For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges, it will normally be acknowledged by the Management team and then referred to the treating dentist. Please note that in these cases, Dentavrasya Dental Clinic accepts no liability on behalf of the treating dentist and acts only as a liaison between the patient and the treating dentist.
