Dentavrasya Dental Clinic’s Terms and Conditions accessible from
veneersdentalturkey.com are as follows:
These terms and conditions (“Terms”) apply to the services we provide to you.
It is important that you read these Terms carefully before submitting your Booking to us.
At Dentavrasya, we are always happy to assist our clients with any questions or concerns they may have. This document outlines our terms and conditions of service. Please note that any information provided on our website, including through our forum, blog, news, main site, live chat, phone, or email, is for entertainment purposes only and should not be considered professional advice. Professional dental advice can only be provided after a clinical consultation with a dentist.
If you need professional dental advice, we recommend that you schedule a consultation appointment with our specialist dentists. At Dentavrasya, we strive to provide high-quality dental care and a positive experience for our patients.
If you have any further questions, please contact us and a member of our staff will be happy to help.
The treatment plan that is made during your online consultation is only a preliminary assessment from the photos/ X-ray you have sent and the final decision and treatment plan will be clear while at the clinic once we have taken a full mouth X-ray and dentist consultation.
Your preliminary assessment treatment plan will be outlined in your Booking Confirmation, providing you with all the necessary details.
Booking your own flights and accommodation is at your own risk. We cannot accept responsibility for any costs associated with cancelled flights or accommodation issues.
If you decide to book your Dental Procedure, we are not liable for any costs you incur due to changing your mind or being unable to proceed with the treatment after your Consultation.
If you don’t like to go on with the treatment plan , the cost of hotel accommodation and ground transfers are not our responsibility, they are belong to you, and will charged to you.
To ensure we have the necessary information to proceed with your Dental Procedure, we require you to provide us with the following:
These details will be required when you complete the Medical Assessment Forms during your Consultation.
At Dentavrasya, our goal is to provide transparent and personalized treatment plans for our patients. After X-ray and physical examination with our dentist and agreeing on a treatment plan, we will provide you with all details of the treatment. If any changes need to be made due to new findings, we will discuss these with you and ensure that you are fully informed throughout the process.
Please feel free to ask us any questions or raise any concerns you may have about your treatment plan before scheduling any appointments. We want you to feel comfortable and confident in your dental care.
Rest assured that the Dentist/Dental Surgeon who will perform your Dental Procedure is a qualified dentist registered with the Turkish Dental Association.
In order to ensure that you have a full understanding of the treatment, aftercare, and any associated risks, the treatments require a written consent forms to be completed.
At Dentavrasya Dental Clinic, we kindly request that total cost for treatment are settled on the first day of your appointment. Please bring with you enough money because you will not be able to withdraw it from a bank, only from the ATM. There is a low withdrawal daily limit. We cannot start your procedure without full payment; thus it will result in flight changes and extra hotel charges for you. We strive to make the payment process as convenient as possible and accept cash or debit/credit card payments (excluding American Express). Extra bank commission is charged for credit cards. For dental implant treatments, we offer staged payments at each visit. Additionally, we may request a time-based deposit for booking future appointments, which will be deducted from the total cost of your treatment.
The deposit is non-refundable. However, if you should have to reschedule your appointment or have to postpone your trip for whatever reason, we will be happy to do so without any problems. We appreciate your understanding and cooperation with our payment policies.
Reasonable changes to your booking will be accommodated if we receive sufficient notice. We will inform you of any changes to the Fees or timescales resulting from your requested change, and you must confirm in writing if you wish to proceed with the change, the given offer is valid for 3 months, once canceled the offer and the price may change.
At Dentavrasya, we require a minimum of 72 business hours notice for the cancellation of any arranged appointment. When we schedule an appointment for a patient, we are reserving treatment time for that patient’s treatment. If notice is not given within the appropriate time frame, a Failed Appointment Fee will be charged. This fee is proportional to the length of the missed appointment and covers the cost of the treatment time wasted.
For missed appointments or short notice cancellations, we reserve the right to require a minimum of 50% deposit to book further appointments.
Please note that it is at the discretion of the principal whether further appointments can be booked for any late cancellations or missed appointments.
We understand that some patients may have to travel long distances to reach our clinic, and in some cases, being late for appointments may be unavoidable. However, if you are more than 15 minutes late for your appointment, you may be asked to reschedule.
It is very important that you provide a full medical history, allergy and details of any medications you are taking before starting the treatment. If these details change in any way, it is crucial that you inform your dentist immediately. It is the patient’s responsibility to inform the clinic of any changes to their personal details, allergy or medical history.
At Dentavrasya, we offer a 3-years guarantee for veneers, crowns, and bridgework, provided the following conditions are met:
The patient has fully paid for the treatment and does not owe the practice any money for the treatment received.
If for any reason (chipped a veneer/crown, chipped denture, fall off, breakage, infection, etc.) You would have to come back over Turkey for 7 days to have it replaced.
The patient’s flight tickets and hotel expenses are not included in the warranty, flight tickets and hotel must be booked/paid separately by the patient.
Warranty coverage is valid only for our own clinic.
We are not responsible for the cost of correction or treatment done by other clinics or dentists.
We have an aftercare team which would find best solution for the problem has occurred and would provide information regarding this.
At Dentavrasya, we may use images and x-rays of your smile and teeth for marketing and educational purposes on our website and promotional and educational literature. However, if you do not wish for us to use your images and x-rays in this way, please let us know.
At Dentavrasya, the health of our patients is our top priority. We also like to keep our patients informed of any important changes at the clinic and our latest special offers. We may contact you periodically via phone, text, email, or letter to remind you of your appointments and other important reminders. If you do not wish to be contacted by the clinic through any or all of these means, please let us know.
At Dentavrasya, we take all complaints about our services very seriously in order to ensure that every patient has the best experience possible.
Complaints can be made in writing by filling out a simple complaints form available from reception, or via email by the patient or an authorized person on the patient’s behalf. Complaints should be made to the “Complaints Manager” and should be clear and concise in order to be dealt with efficiently. Every complaint will receive an immediate written/email acknowledgement, and the Management will strive to resolve the complaint within a reasonable time frame (usually about 2 weeks). For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges, it will normally be acknowledged by the Management team and then referred to the treating dentist. Please note that in these cases, Dentavrasya Dental Clinic accepts no liability on behalf of the treating dentist and acts only as a liaison between the patient and the treating dentist.
DENTAVRASYA DENTAL CLINIC CAN REFUSE A PATIENT:
We keep our rights to refuse the patient under the circumstances below;
Dentavrasya occasionally offers special promotions on treatments. These promotions are subject to availability of appointments and the suitability of the treatment for the patient.
We store all patient personal details on a secure computer system in accordance with the Data Protection Act and KVKK. All clinical notes, digital radiographs, digital photographs, etc. remain the property of Dentavrasya Dental Clinic. Copies of notes, radiographs, and photographs can be made available upon request, and we reserve the right to charge an administration fee for these.
